Frequently asked questions
Can I hold a spot for a shift even if I’m unsure about attending?
We understand the temptation, but holding onto a spot “just in case” can prevent another eager volunteer from stepping in. It’s best to update your availability honestly so that everyone gets a fair chance to contribute.
How do I view or update my upcoming shifts?
You can review your scheduled shifts and make adjustments directly within your TMOM Volunteer Portal. Simply login, select the event, and make any modifications you may need.
How does my attendance (or absence) impact the event?
very volunteer’s presence is vital. A missed shift can disrupt operations, from setup to patient care, and may prevent another eager volunteer from participating. Your punctuality ensures a smoother, more effective event.
I registered for a shift by mistake. How can I cancel it?
Simply log in to your TMOM Volunteer Portal account and unselect the shift you can’t attend. If you encounter any issues, contact our support team—we’re here to help you straighten things out.
I was marked as a no-show, but I believe I attended. What now?
If there’s any confusion, please reach out to us immediately. We want to ensure our records are accurate and that your efforts are properly recognized. Remember, accurate attendance depends on proper check-in and check-out.
What are the check-in and check-out requirements, and what happens if I fail to comply?
All volunteers are required to check in and out properly during their assigned times. Attendance records are closed 15 days after the event, and no adjustments will be made—except in cases of a system or processing error. Manipulating attendance data or failing to follow these procedures is unethical and will not be tolerated. We monitor registrations and attendance closely to ensure fairness and integrity for all.
What should I do if I can’t make it to a shift?
If you realize you’re not 100% sure you can attend, please unselect the shift as soon as possible. This helps us free up that spot for someone who’s ready to help. We totally understand that plans can change!
What should I do if I need further assistance or have questions?What should I do if I need further assistance or have questions?
If you have any further questions or encounter issues with your registration, please don’t hesitate to reach out to us through TMOM Volunteer Support.
Why is it important to update my shift registration promptly?
When a shift is left empty, it disrupts our operations and means someone else misses out on making a real impact. Your timely updates keep the event running smoothly and ensure that every volunteer’s contribution counts.
How can I report behavior that doesn’t align with TMOM's values and ethical standards?
We take our values very seriously. If you witness behavior by anyone—regardless of rank, status, or affiliation—that you feel is unethical or out of line with our high standards, you can report it anonymously using the secure reporting form available through TMOM Volunteer Support.
Your identity will remain confidential, and every report is thoroughly investigated. We’re committed to a culture of accountability, and your input is crucial to maintaining the integrity of our mission.